Archive for February, 2017

Breaking Up Is Hard to Do: How to Fire Your Assistant, Website Designer, etc.

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There must be something in the air. Three of my clients called me this week to talk about firing a subcontractor. One client asked me, “Can you please write an article about this so I know what to do?” And thus this article was born.

We hire people to help us grown and run our small business: assistants and virtual assistants, website designers and graphic artists, copywriters, coaches and consultants, and bookkeepers. But what do you do when their work isn’t up to par or they are constantly missing their deadlines?

These issues can lead to other problems, so even if they seem small they can blow up on you in the future. Your reputation relies on the quality of the work you do and all the people who you hire need to have the same level of excellence. If you demand it of yourself, demand it of your subcontractors.

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Category: Running a Strong & Efficient Business
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A Little At a Time

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Many small business owners feel overwhelmed with what they have to do and the time constraints they have for accomplishing both big goals and everyday tasks.

I heard an interview with Zack Hample (who wrote a book about baseball). Zack has a 203 pound rubber band ball in his home. The interviewer asked Zack if he was obsessive. Zack replies,

“I started working on that thing when I was four. So we’re talking about decades here, and it’s not like I work on it every day. Sometimes I’ll add a pound a day for a week, then I won’t touch it for a year. So, you know, you work on something for a few decades, it’s going to be BIG and CRAZY if you stick with it.”

Building a business, building your dream, will take time and tenacity. But if you really want it, work on it a little every day with the knowledge that it will become what you want in time.

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Category: Business Strategy & Planning, Managing Projects, Tasks & Time
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Is Your Important Business Data Safe?

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A few years ago we had a burglary in our office. Among the items they stole were two laptops.

But our data — especially our confidential client information — was safe. Here’s how:

  • We don’t keep client credit card information on our computers or in paper anywhere in the office. It’s all kept online in our shopping cart, and it’s only kept online for 30 days. Then it’s cleared out of the cart.
  • We keep all client files in a locked drawer or fire-proof safe.
  • We burn or shred all client information from inactive clients.
  • We don’t keep notes about the client in the computer. Instead, we take all notes manually and keep them locked away with the client files.
  • We back up our computers daily to an offsite backup. We use Mozy.com  and iDrive, which automatically uploads any new or updated files each night.

There are three things you need to protect against: loss of data because a hard drive fails, loss of data because of theft, and loss of data because of fire or flood. Most people backup their data to an external hard drive or CD. That will protect you if your hard drive fails, but it won’t protect you if your computer gets stolen or burns up in a fire.

We’ve learned some important lessons about office data security through this experience, and now that the dust has settled, we’re sure we won’t ever lose our digital data and we’ll keep our client files secure!

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Category: Running a Strong & Efficient Business