Hotel Alert: Have You Heard of “Guest Gouging?”

Posted by on Jul 18 2007

I’ve stayed in many a hotel room while traveling on business, and I’m here to witness to the growing trend of “guest gouging” — charging you for every little thing in order to make a few extra dollars. I mean, really, is it necessary to charge $3.95 per day for high-speed internet access? Can that $3.95 truly have that much effect on your bottom line, as compared to keeping your customers happy — and loyal?

And the weird thing is, it’s the high-end hotels charging for these items. Budget hotels are not. For instance, charging for internet connection: 60% of high-end hotels do, while only 10% of budget hotels do.

And it’s not just internet connections. They’re also charging fees to use the pool or fitness center, for your “free” newspaper, etc., even if you don’t use them. Why not just charge me extra to take the elevator instead of the stairs and be done with it?

Next time you travel on business, pay attention to the extra costs before making your decision where to stay. These might be listed as “resort fees,” so read carefully before saying Yes.

Here’s an interesting article on the topic:

http://www.msnbc.msn.com/id/19421602/

   

2 comments for now

2 Responses to “Hotel Alert: Have You Heard of “Guest Gouging?””

  1. Ned Hughes

    Whoa! That’s just wrong. I haven’t heard of it before, but I’m completely not surprised. I know that they do that kind of thing where ever you can find fine print. Look at what they discovered companies doing with gift cards.

    19 Jul 2007 at 12:07 am

  2. free job posting

    well because all they is the dollar sign…

    26 Mar 2008 at 10:53 am



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