Small Business Consulting for the Entrepreneur
I usually fly out of either Philadelphia or Newark airports. They're both "okay" airports, better than some, worse than others. But when I flew into Las Vegas airport, I was unaware that I'd have the airport customer-centric experience of my life. I'm not naive -- I know that airports are all about moving people and luggage as efficiently as …
What I Learned from the Airport Customer ExperienceRead More
It happens all the time and I'm beginning to feel like I have a "customer service bad luck charm" hanging around my neck. I go to the supermarket, and the checkout person spends more time talking to her coworker about how much she hates her job, than she spends thanking me for my business. I call a contractor to fix a problem with the roof, and …
I was in the grocery store the other day, standing near the customer service counter. A woman in her late 30s came up to the counter and asked, "Where can I find Cream of Tartar? My son needs it for a science project." The customer service person (who was in her early 20s) looked lost. She didn't know what Cream of Tartar was either. I piped up …
