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customer service

Home > customer service
What I Learned from the Airport Customer Experience

What I Learned from the Airport Customer Experience

Karyn Greenstreet

I usually fly out of either Philadelphia or Newark airports. They're both "okay" airports, better than some, worse than others. But when I flew into Las Vegas airport, I was unaware that I'd have the airport customer-centric experience of my life. I'm not naive -- I know that airports are all about moving people and luggage as efficiently as …

What I Learned from the Airport Customer ExperienceRead More

Filed Under: Running a Strong & Efficient Business

What Ever Happened to Customer Service?

What Ever Happened to Customer Service?

Karyn Greenstreet

It happens all the time and I'm beginning to feel like I have a "customer service bad luck charm" hanging around my neck. I go to the supermarket, and the checkout person spends more time talking to her coworker about how much she hates her job, than she spends thanking me for my business. I call a contractor to fix a problem with the roof, and …

What Ever Happened to Customer Service?Read More

Filed Under: Running a Strong & Efficient Business

What Is "Cream of Tartar??"

What Is “Cream of Tartar??”

Karyn Greenstreet

I was in the grocery store the other day, standing near the customer service counter. A woman in her late 30s came up to the counter and asked, "Where can I find Cream of Tartar? My son needs it for a science project." The customer service person (who was in her early 20s) looked lost. She didn't know what Cream of Tartar was either. I piped up …

What Is “Cream of Tartar??”Read More

Filed Under: Marketing & Sales, Running a Strong & Efficient Business

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