Don’t Wait to Become an Expert

Posted by on Sep 24 2016

There’s really only three ways to get known as an expert in your field: teaching, speaking, writing. Let’s do it!

Do not wait for someone’s approval or permission.

Don’t wait until you know more (there’s always an audience who knows less about a topic than you do — and there’s always opportunity for you to learn more).

Don’t wait until you lose weight, or find the perfect clothing, or get Botox. Decide once and for all that other’s judgment of your physical features is their problem, not yours.

Don’t wait until you’ve crafted the “perfect” speech or the “perfect” lesson plan. Do the best you can, and tweak after each time you speak. Speaking and teaching are living arts; you get better each time you do them.

Don’t wait until you have enough money to put on a huge workshop. Instead, gather a small group of students, and start where you stand. You’ll grow your student audience along the way each time you teach your class.

Don’t wait until you’ve written the most elegant blog post or book. If you need another pair of eyes on your writing, there are thousands of people in the world who need the same thing. Find a writing buddy and get your writing out into the world.

And finally, don’t wait until the fear goes away. It won’t go away. Instead, decide that you’ll work through the fear, you’ll be bold and brave, because it’s far worse to have regrets.

   

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Category: Business Strategy & Planning, Creating, Marketing & Teaching Classes, Marketing

Passion For Stealing

Posted by on Sep 08 2016

As many of you may remember, I had a lovely time a while ago with people stealing text from my website. Now, someone has upped the anty by stealing the layout and logo design of my website. How did I find out? A colleague noticed the similarities and let me know.

I contacted the life coach who’s logo and banner layout was extraordinarily similar to mine, and within two days, she modified her logo and banner.

In another instance, the entire text from my home page was on another coach’s website. Within three days, she had removed it and replaced it with her own text. In both these cases, they said it was their website designer who had stolen my ideas.

Can we not trust website designers? Can we not have clauses in our contracts with them, stating plainly that they are creating original websites for us and any damages for copyright infrigment will be fully upon the website designer?

And why should I have to pay an attorney to get these modifications made, or to take people to court?

 

   

6 comments for now

Category: Website Planning
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9 Must-Have Items to Put in Your Welcome Email

Posted by on Aug 15 2016

Think of a new customer or a new person to your email list as a guest in your home. How will you make them feel welcomed and appreciated?

Your first email to them, your “Welcome” email, can begin that relationship, and turn a one-way conversation into a conversation that goes both ways between your business and your customer. Make it count.

Over the past several years, people have become accustomed to building personal relationships with a business via email. They reject companies and service providers where they don’t feel they’re being honored.

Send the first email out automatically, within a few minutes after a person subscribes and opts-in to your email list. It can be one email, or a series of emails, triggered by a person joining your list.

What a Welcome Email will do for you

A well-crafted welcome email – whether it’s confirming a person’s subscription or offering immediate access to your content – can build trust and a rapport with your audience. It sets the tone of future communication, starts a conversation, helps reinforce your brand and message and acknowledges how important they are to you.

Consider it your calling card; it’s your one opportunity to knock their socks off with meaningful content that solves their problems or answers their questions. You want them to open future emails from you.

Be warm, professional, helpful – and human.

Some tips on what you should put in your first email

  • Welcome them to your community. Remind them how they got on your list – did they sign up for a free offer, did they make a purchase from your online store, or did they hear you speak or teach somewhere?
  • Thank them. Acknowledge that you’re grateful they chose your content, or for their purchase.
  • Talk to them about what they’ve signed up for. What kind of content can they expect? If they bought something from you, let them know how to access that item or when they can expect to get it.
  • Give them more than they expected. Offer links to important and helpful content on your website, or links to audio files, documents or webinar and video content.
  • Tell them how often they can expect your emails. You should be sending email newsletters at least once a month, but once a week is better. Whatever you choose, be consistent.
  • Provide them with links to your social media accounts as another way to connect.
  • Answer frequently asked questions. Are there questions that pop up all the time which a list of FAQs could answer quickly?
  • Continue the conversation. If you promised something in return for their signing up, make sure they got it. Follow up with a survey asking them wha they think about your product or service. Remember: Even if it’s free, they’re still a customer. They’re consuming your content.
  • Tell them how to unsubscribe. It’s important that you give clear instructions on how to get off your list.

Doubling down with a double opt-in

Sometimes asking people to confirm their email address – known as a “double opt-in” – will be your first electronic correspondence with a customer. By asking people to double opt-in, you’re ensuring a quality list of real email addresses. The double opt-in is meant to get people to click on a link to confirm their email address. Some people don’t do this right away – or they don’t do this at all – so you might have to send a reminder. You can also check the list of people who signed up but didn’t confirm their subscription to check for obvious misspellings in their email addresses.

I’d love to hear from you

Are you sending out Welcome emails? Do you add anything to them aside from the 9 items listed above? Do you send them automatically or manually? Share your story, comments and questions in the Comments area below. 🙂

   

19 comments for now

Category: Internet & Social Media Marketing, Marketing, Running a Strong & Efficient Business

28 Ways to Say No

Posted by on Jul 26 2016

Would you babysit my pet tarantula next week? No.

Is it okay if I bring my twelve cousins to your birthday party? No.

Can we extend our contract for six months but not increase the price? No.

Sometimes saying No is easy!

Finding the right words to say No can trip us up. And without the right words, we sometimes say Yes when we don’t mean it, causing stress, frustration and bad feelings.

In one of my mastermind groups, we brainstormed a lot of ways to say No, depending on the given circumstances and what type of No we wanted to give.

Here are 28 ways to say No. While these are business-related, you can modify them for personal use as well:

When No means: No

  1. I can’t take on your project at this time
  2. I’m not accepting any new clients
  3. I’m not comfortable doing what you’re asking
  4. I’m not willing to do what you’re asking
  5. I’m not the right person for the job
  6. I have other commitments that prevent me from doing this
  7. We have a policy in our business that we don’t do that
  8. My schedule is so busy and I’m committed to work/life balance
  9. Right now my priority is X and everything else I’m declining
  10. I’m not able to take on that type of responsibility
  11. Our original agreement was for X; I’m not willing to change that agreement mid-stream
  12. I have an appointment that I can’t reschedule
  13. I want to spend more time doing (fill in the blank)
  14. I don’t enjoy that work
  15. My decision is final
  16. I won’t go

When No means: I can’t do X, but I can offer Y instead

  1. I’m not comfortable doing X, but I’m available to do Y within certain parameters
  2. I’m not really qualified to do this work, but I can recommend an excellent person who might be able to help you
  3. I’d rather work on Y
  4. I’d rather do it this way than the way you are suggesting
  5. I can’t do this myself, but I can ask my assistant to do it for you as long as it only takes 30 minutes like you promised
  6. That’s too little money for this type of work, how about Y?

When No means: I can’t do it now, but I can do it later

  1. I’m not accepting any new clients until September
  2. Can we schedule this for next week instead?
  3. I’m booked solid for August
  4. This Wednesday is really bad for me
  5. I don’t work on Fridays
  6. I need to leave work by 5:00

And, of course, there’s the always-useful, plain old fashioned No. As in, Just Say No. Without preamble, without excuses, without guilt.

   

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Category: Running a Strong & Efficient Business

Do You Need to Write on a Consistent Basis, but Find it Hard to Do?

Posted by on Jul 07 2016

Recently I made a commitment to write a new book. Whether I’m writing a book or a blog post, the hardest part is getting into the habit of writing. After all, writing a 60,000 word book means blocking out huge chunks of time on a consistent basis – and actually writing during those appointed times!

Then I heard about an idea that sprang up from the academic community called Shut Up and Write. People who had to write their master’s thesis or doctoral dissertation would agree to get together on a regular basis, spend a few minutes getting settled, and then “shut up and write” for 25 minute sprints. Then they’d take a 5 minute break and do another 25 minute sprint.

This technique of 25 minutes of work and 5 minutes of break is a proven method for working within your brain’s normal rhythms. Add that to the group support and accountability of working quietly together, it’s a real win-win.

Imagine having time set aside each month when you will definitely get some writing done towards your book, blog posts, or other writing projects. This isn’t a replacement for all the time you’ll need to get all your writing project done, but it can be a cornerstone to developing the writing habit.

I decided to create my own Shut Up and Write virtual accountability group, and you can join me for five Shut Up and Write virtual meetings, beginning July 29.

We will meet every 2 weeks:

  • July 29
  • August 12
  • August 26
  • September 9
  • September 23

We’ll meet via video conferencing (I’ll send you the Zoom link once you register for the group), and each meeting will be 90 minutes. That will allow us enough time to do THREE 25-minute sprints of writing, and still have time to share, support and motivate each other.

(If you don’t have a video camera, or you won’t be near your computer, you can dial-in on phone or Skype.)

Our 90-minute video meetings will be from 1:00 PM to 2:30 PM eastern.

1:00 PM eastern (New York time zone)
12:00 PM central (Chicago time zone)
11:00 AM mountain (Denver time zone)
10:00 AM pacific (Los Angeles time zone)
6:00 PM London (England)
7:00 PM Berlin (Germany) or Paris (France)

Do you want to join me?

The cost is only $20. (NOT $20 per meeting — $20 for all 5 meetings)

If you’d like to join Shut Up and Write, register here

P.S. Once you register, please email me and tell me what writing project(s) you’ll be working on.

P.P.S I can’t wait to get writing together!

   

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Category: Managing Projects, Tasks & Time, Passion For Business News, Upcoming Classes

Lurker Alert: The Art of Audience, Student and Mastermind Group Engagement

Posted by on Jul 06 2016

Who are those people who attend your mastermind group or class but never talk (or who friend you on Facebook or Twitter, but never respond)? And how do you get them talking?

Back in the mid-90s when I first went online via CompuServe (remember those days??), we noticed that for every 1 person who was interacting in the message forum, another 10 were logging on and reading the message threads, but never interacting. Back then, we called them “lurkers” — people who didn’t participate actively in discussions.

Fast forward 20 years, and we find that Lurker Ratio of 10:1 still exists – in online message forums, in my video classes and webinars, in mastermind groups, and any other place where groups of people congregate offline and online.

In some places, especially Facebook, LinkedIn, Twitter, and other online social media forums, the lurker ratio is closer to 100:1 — for every 1 person who participates, there are 100 people just reading and absorbing the conversation.

There are a number of reasons why people don’t comment on Facebook or blogs: too busy, nothing to add, feeling shy. That’s what the “Like” button is for on Facebook: if you don’t want to leave a comment but you want to still let the folks know that you’re interested, you click the Like button.

Jakob Nielsen calls it Participation Inequality. I see it most often with “virtual” groups of people who meet online or through teleconference or video conference meetings.

But here is what I think is most important:

We ALL have something to add to a conversation — our feelings, our experiences, our knowledge, our questions. What comes from within counts for a lot with me. I love when people leave comments on my blog and when they interact in my classes.

And let’s face it: the whole point of a mastermind group is to brainstorm together, right? Conversation brings value.

In your business, you want to build connections and relationships with your customers, students, group members, and your entire audience. Being aware of the lurker ratio when you’re using social media for marketing — as well as in your classes, groups and online message forums — will help you gauge the quality of your connections and relationships.

For all types of classes and mastermind groups, here are some guidelines:

  1. In live, in-person classes and mastermind groups, the lurker ratio is much better. There’s something about being face-to-face in a sharing environment (especially with a good teacher or mastermind group Facilitator) that brings people out of their shells and encourages them to participate. In my live classes and groups, I’d say that for every 100 people who attend, 30-40 will be lurkers.
  2. The larger the group, the larger the lurker ratio. Social psychologists call this phenomenon social loafing.
  3. The longer the event, class or program, the lower the lurker ratio. (Sometimes it takes while to get people warmed up.)
  4. If you want high participation in your classes and mastermind groups, you have to build in interaction into your plan. Don’t wing it: plan it. Design discussion-starter questions that get the group talking within the first five minutes of every meeting.
  5. Pay attention to those who don’t ask questions or make comments. Call on them by name, or say, “Let’s hear from someone who hasn’t commented yet.”
  6. If your class or mastermind group includes an online message forum, set some rules. For instance, in some of my classes I’ve set this rule: each week all students must post one new message and reply to two messages that someone else has posted.

For social media engagement:

  1. Studies show that you get 65% more engagement if you post before noon, as compared to afternoons and evenings. My experience confirms this with my audience: they’re much more active in the morning on social media.
  2. Don’t just post thoughts, ask questions, too. Instead of simply saying, “Hard work yields results,” consider adding a question to that statement, like, “Do you find this to be true for yourself?” Invite responses and comments.
  3. Comment on other people’s posts. It’s a two-way street. If all you do is post your own articles and thoughts, but never respond to someone else’s blog posts and Facebook posts, why should they communicate with you? It’s all about building relationships.
  4. Engagement isn’t just commenting. Make sure you put links in your blog posts to other blog posts that are related. When someone reads a blog post and clicks on a link, that’s engagement, too.
  5. Respond back. When someone responds to your blog post or social media post, respond back and acknowledge it. They need to know you heard them.
  6. Let them see you. Too many small business owners hide behind their content. They post links to articles on Facebook and Twitter, but they never share any of their own story. I don’t mean those “I used to live in a box but now I live in a mansion” stories…I mean everyday stories about what you’re doing, what you’re thinking, what you’re reading or watching, and even what you’re eating. Give them a window into your personal life. Yes, you can keep most of your personal life as private as you like — telling them you made Chickpea Burgers for lunch isn’t an invasion of privacy, it just plain fun! 🙂

If your lurker ratio is still 100:1, take heart — it still means that for every one person who responds to your post, 100 are reading what you write!

These are just a few of the tips to get people to join the discussion. I’m sure you have your favorite ways of getting your audience involved, yes? I’d love to hear your stories and thoughts!

P.S. If you’re a lurker, I’d love to hear from you. C’mon, fess up. Just one comment and you’ll be an official EX-lurker!  🙂

 

   

41 comments for now

Category: Creating, Marketing & Teaching Classes, Internet & Social Media Marketing, Running a Strong & Efficient Business, Start and Run a Mastermind Group

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